Peak Builders & Roofers of San Diego (“Peak Builders,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit https://peakbuilderssd.com or interact with our services. By using the Site, you consent to the practices described below.
1. Information We Collect
We collect information in the following categories:
- Information you provide. Name, email, phone number, project address, and the details you submit through quote forms, financing applications, and other contact channels.
- Automatically collected. IP address, browser type and version, operating system, referring URL, pages visited, time-on-page, and approximate location derived from IP. Collected via Google Analytics 4 (GA4) and Google Tag Manager (GTM).
- Call tracking. When you call a phone number displayed on the Site, CallRail records the call (with audible notice where required by law), the calling phone number, the marketing source that generated the call, and the call duration. Recordings are used for quality assurance and lead-attribution reporting.
- Cookies and similar tech. See our Cookie Policy for the full list.
2. How We Use Information
We use personal information to:
- Respond to quote requests, schedule appointments, and provide our services.
- Send transactional communications (project updates, invoices, follow-ups).
- Improve the Site, measure marketing performance, and prevent fraud.
- Comply with legal obligations and enforce our Terms & Conditions.
- Send promotional emails or SMS, only with your prior opt-in consent (you can unsubscribe at any time).
3. How We Share Information
We do not sell personal information. We share data only with the following categories of recipients:
- Service providers who help us operate the Site or deliver services (e.g. CallRail for call tracking, Google for analytics and ads, Synchrony for financing, our CRM, our email/SMS providers, our payment processor). Each is bound by a data-processing agreement that limits their use of your data.
- Professional advisors (lawyers, accountants, insurers) when needed for legitimate business reasons.
- Legal authorities when required by subpoena, court order, or law, or to protect the rights, property, or safety of any person.
- Successor entities in connection with a merger, acquisition, or sale of all or part of our business.
4. Cookies
We use cookies, pixels, and similar technologies for analytics, advertising, and essential site functionality. For categories, vendors, retention periods, and how to opt out, please see our Cookie Policy.
5. Third-Party Services
The Site uses the following third-party services that may process your personal information independently under their own privacy policies:
- Google Analytics 4 & Google Tag Manager — site usage analytics.
- Google Ads — conversion tracking and remarketing.
- CallRail — phone-call tracking and recording.
- Meta (Facebook) Pixel — advertising and conversion measurement.
- Synchrony — financing application processing.
- Cloudflare — content delivery, performance, and bot protection.
6. Your Rights
Depending on where you live, you may have the right to access, correct, delete, or port your personal information; restrict or object to processing; or withdraw consent.
- California (CCPA / CPRA).California residents may request the specific pieces of personal information we collected, request deletion, or opt out of the “sharing” of personal information for cross-context behavioral advertising. We do not sell personal information for monetary value.
- European Economic Area / United Kingdom (GDPR). EEA and UK residents have the right to access, rectify, erase, restrict, port, and object to the processing of their personal data, and to lodge a complaint with their local supervisory authority. Our lawful bases are consent, contract performance, legitimate interest, and legal obligation, depending on the activity.
- Other states. Residents of Colorado, Connecticut, Virginia, Utah, and similar U.S. states have analogous rights.
To exercise any of these rights, contact us at info@peakbuilderssd.com. We respond within 45 days. We will not discriminate against you for exercising your rights.
7. Children's Privacy
The Site is not directed to children under 13 (or 16 in the EEA/UK), and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
8. Data Retention & Security
We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including legal, accounting, and reporting obligations (typically up to seven years for project records). We use industry-standard administrative, technical, and physical safeguards to protect your data, but no method of transmission or storage is 100% secure.
9. Changes to this Policy
We may update this Privacy Policy from time to time. The “Effective” date at the top reflects the latest revision. Material changes will be announced on the Site for at least 30 days before they take effect.
10. Contact
For privacy-related questions or to exercise your rights, contact us at info@peakbuilderssd.com, by phone at +1-619-330-8185, or by mail at 8340 Vickers St K, San Diego, CA 92111. You may also reach us through our contact page.